Terms and Conditions
for NY Book Publishers

Definitions

"Website" refers to all online information found on the NY Book Publishers' website pages.

"Customer," "You," or "Yours" refers to you and/or any individual placing an order on your behalf with NY Book Publishers.

"Company," "We," or "Our" refers to NY Book Publishers.

"Product" refers to all services and goods offered by NY Book Publishers to the Customer in accordance with their Order.

"Order" refers to a request placed by the Customer, either by telephone or email, to acquire services or products from NY Book Publishers. Payments made through credit cards, debit cards, wire transfers, or PayPal are required to finalize orders.

Services

Please read these terms and conditions carefully before placing an order with NY Book Publishers. You confirm that you have read, comprehended, and agreed to be bound by the following terms and conditions by placing an order for our services:

Revision Policy

Depending on the package you select, revisions may be included. Customers can request unlimited free revisions, provided that the requirements align with the initial order details. If there are any changes to the order requirements, a fee may be charged.

Refund Policy

Please carefully read and understand the following terms to avoid any misunderstandings regarding the NY Book Publishers' refund policy. If you have any questions about the refund policy, please contact our customer service agent.

Change of Mind

A 100% refund is available if no work has been initiated on your project, meaning no team has been assigned and no work has begun.

If work has started on your project and you decide to discontinue or cancel it within the first 24 hours, you are entitled to a partial refund. It is recommended to coordinate with your assigned project manager for a smooth resolution.

Once the project has been initiated and at least one deliverable has been produced, and a revision has been availed, you can no longer submit a refund request. However, we believe in assisting our clients, so it is recommended to discuss such cases with your project manager for potential compensation.

Incompetent Delivery

After delivery, if mistakes have occurred during the project requirement analysis phase, customers can request a refund. We strive to rectify any errors through our unlimited revision policy and offer immediate resolutions based on customer feedback.

If the work does not meet the initial requirements, customers can request a change of team up to three times without any charge in order to establish better synergy.

Late Delivery

Our standard turnaround time for a deliverable is 10-15 business days, considering the evaluation and quality assurance practices. If three late delivery attempts have been made due to the company's fault, a refund will be processed accordingly.

How to Claim Your Refund

Inform your project manager about your concern and reason for requesting a refund.

If your project manager is unavailable, contact our customer service via our toll-free number: (855) 384-7020.

If you are unable to call, you may also send a request to: sales@newyorkbookpublishers.com.

Refunds Timeframe

Refunds can be claimed before the project is completed. As our project teams maintain direct coordination with you throughout the project, you can immediately inform them of any dissatisfaction pertaining to your project and seek an immediate resolution.

Refund requests filed after the project is completed will be subject to our refund policy. They will be evaluated based on client approvals and content before any consideration is given to such requests.

Cases for Non-issuance of Refunds

Refunds will be processed in mutual agreement in case of late delivery due to minor technical mistakes such as grammatical errors, typing errors, word count discrepancies, missing references, and similar issues. The company may offer a partial refund or discounts for future purchases.

Intellectual Property Rights

NY Book Publishers respect intellectual property rights. By placing an order, you confirm that you have the necessary rights, licenses, and permissions to use any content provided to us for your project. NY Book Publishers will not be held liable for any infringement or unauthorized use of intellectual property by the Customer.

Confidentiality

NY Book Publishers understands the importance of confidentiality. We will treat all information provided by the Customer as confidential and will not disclose it to any third party without the Customer's consent except as required by law.

Limitation of Liability

If you utilize or are unable to use our services, NY Book Publishers will not be responsible for any direct, indirect, incidental, consequential, or exemplary damages. Regarding the correctness, dependability, or completeness of the information given, we make no promises or assurances.

Governing Law and Jurisdiction

Without regard to its rules on conflict of laws, the laws of the State of New York shall govern these terms and conditions and be followed in their interpretation. The courts in the State of New York shall have exclusive jurisdiction over any dispute arising out of or related to these terms and conditions.

Modifications to the Terms and Conditions

NY Book Publishers reserves the right to modify these terms and conditions at any time. The Customer is accountable for regularly reviewing the terms and conditions, which will be published on our website. After such changes, using our services again signifies acceptance of the new terms and conditions.

NY Book Publishers reserves the right to modify these terms and conditions at any time. The Customer is accountable for regularly reviewing the terms and conditions, which will be published on our website. After such changes, using our services again signifies acceptance of the new terms and conditions.